{"id":4879,"date":"2023-11-07T15:55:08","date_gmt":"2023-11-07T15:55:08","guid":{"rendered":"https:\/\/reloadretro.com\/?page_id=4879"},"modified":"2025-01-14T13:53:21","modified_gmt":"2025-01-14T13:53:21","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/reloadretro.com\/fr\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Politique de retour et de remboursement<\/h2><p>Derni\u00e8re mise \u00e0 jour : 07 novembre 2023<\/p><p>Merci d&#039;avoir effectu\u00e9 vos achats chez Reload Retro.<\/p><p>Si, pour une raison quelconque, vous n&#039;\u00eates pas enti\u00e8rement satisfait d&#039;un achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour. Cette politique de retour et de remboursement a \u00e9t\u00e9 cr\u00e9\u00e9e avec l&#039;aide de ReloadRetro<\/p><p>Les conditions suivantes s\u2019appliquent \u00e0 tous les produits que vous avez achet\u00e9s chez nous.<\/p><h2 class=\"wp-block-heading\">Interpr\u00e9tation et d\u00e9finitions<\/h2><h3 class=\"wp-block-heading\">Interpr\u00e9tation<\/h3><p>Les mots dont la lettre initiale est une majuscule ont des significations d\u00e9finies dans les conditions suivantes. Les d\u00e9finitions suivantes ont la m\u00eame signification, qu&#039;elles apparaissent au singulier ou au pluriel.<\/p><h3 class=\"wp-block-heading\">D\u00e9finitions<\/h3><p>Aux fins de la pr\u00e9sente politique de retour et de remboursement :<\/p><ul class=\"wp-block-list\"><li><strong>Entreprise<\/strong> (appel\u00e9e \u00ab la Soci\u00e9t\u00e9 \u00bb, \u00ab Nous \u00bb ou \u00ab Notre \u00bb dans le pr\u00e9sent Contrat) fait r\u00e9f\u00e9rence \u00e0 ReloadRetro.<\/li>\n\n<li><strong>Marchandises<\/strong> d\u00e9signe les articles propos\u00e9s \u00e0 la vente sur le Service.<\/li>\n\n<li><strong>Ordres<\/strong> d\u00e9signe une demande de votre part d&#039;acheter des marchandises chez nous.<\/li>\n\n<li><strong>Service<\/strong> fait r\u00e9f\u00e9rence au Site Web.<\/li>\n\n<li><strong>Site web<\/strong> fait r\u00e9f\u00e9rence \u00e0 Reload Retro, accessible depuis <a href=\"https:\/\/reloadretro.com\/fr\/\" rel=\"noreferrer noopener\" target=\"_blank\">https:\/\/reloadretro.com<\/a><\/li>\n\n<li><strong>Toi<\/strong> d\u00e9signe la personne qui acc\u00e8de au Service ou l&#039;utilise, ou la soci\u00e9t\u00e9 ou toute autre entit\u00e9 juridique au nom de laquelle cette personne acc\u00e8de au Service ou l&#039;utilise, selon le cas.<\/li><\/ul><h2 class=\"wp-block-heading\">Vos droits d&#039;annulation de commande<\/h2><p>Vous avez le droit d\u2019annuler votre commande dans un d\u00e9lai de 14 jours sans donner de raison.<\/p><p>Le d\u00e9lai d&#039;annulation d&#039;une Commande est de 14 jours \u00e0 compter de la date \u00e0 laquelle Vous avez re\u00e7u les Produits ou \u00e0 laquelle un tiers que Vous avez d\u00e9sign\u00e9, qui n&#039;est pas le transporteur, prend possession du produit livr\u00e9.<\/p><p>Pour exercer votre droit de r\u00e9tractation, vous devez nous informer de votre d\u00e9cision au moyen d&#039;une d\u00e9claration d\u00e9nu\u00e9e d&#039;ambigu\u00eft\u00e9. Vous pouvez nous informer de votre d\u00e9cision par :<\/p><ul class=\"wp-block-list\"><li>Par email : info@reloadretro.com<\/li>\n\n<li>En visitant cette page sur notre site Web : <a href=\"https:\/\/reloadretro.com\/fr\/contact\/\" rel=\"noreferrer noopener\" target=\"_blank\">https:\/\/reloadretro.com\/contact<\/a><\/li><\/ul><p>Nous Vous rembourserons au plus tard 14 jours \u00e0 compter du jour o\u00f9 Nous recevrons les Produits retourn\u00e9s. Nous utiliserons le m\u00eame moyen de paiement que celui que Vous avez utilis\u00e9 pour la Commande, et Vous n&#039;aurez aucun frais \u00e0 payer pour ce remboursement.<\/p><h2 class=\"wp-block-heading\">Conditions de retour<\/h2><p>Pour que les marchandises soient \u00e9ligibles \u00e0 un retour, veuillez vous assurer que :<\/p><ul class=\"wp-block-list\"><li>Les marchandises ont \u00e9t\u00e9 achet\u00e9es au cours des 14 derniers jours<\/li>\n\n<li>Les marchandises sont dans l&#039;emballage d&#039;origine<\/li><\/ul><p>Les produits suivants ne peuvent pas \u00eatre retourn\u00e9s :<\/p><ul class=\"wp-block-list\"><li>La fourniture de biens confectionn\u00e9s selon vos sp\u00e9cifications ou nettement personnalis\u00e9s.<\/li>\n\n<li>La fourniture de biens qui, de par leur nature, ne peuvent \u00eatre r\u00e9exp\u00e9di\u00e9s, se d\u00e9t\u00e9riorent rapidement ou dont la date de p\u00e9remption est d\u00e9pass\u00e9e.<\/li>\n\n<li>La fourniture de biens qui ne peuvent \u00eatre retourn\u00e9s pour des raisons de protection de la sant\u00e9 ou d&#039;hygi\u00e8ne et qui ont \u00e9t\u00e9 descell\u00e9s apr\u00e8s la livraison.<\/li>\n\n<li>La fourniture de biens qui, apr\u00e8s livraison, sont, de par leur nature, m\u00e9lang\u00e9s de mani\u00e8re indissociable \u00e0 d&#039;autres articles.<\/li><\/ul><p>Nous nous r\u00e9servons le droit de refuser le retour de toute marchandise qui ne r\u00e9pond pas aux conditions de retour ci-dessus, \u00e0 notre seule discr\u00e9tion.<\/p><p>Seuls les produits \u00e0 prix r\u00e9gulier peuvent \u00eatre rembours\u00e9s. Malheureusement, les produits en solde ne peuvent pas \u00eatre rembours\u00e9s. Cette exclusion peut ne pas s&#039;appliquer \u00e0 vous si elle n&#039;est pas autoris\u00e9e par la loi applicable.<\/p><h2 class=\"wp-block-heading\">Retour de marchandise<\/h2><p>Vous \u00eates responsable des frais et des risques li\u00e9s au retour des marchandises. Vous devez envoyer les marchandises \u00e0 l&#039;adresse suivante :<\/p><p>Novigradska 21, 23000 Zadar, Croatie<\/p><p>Nous ne pouvons \u00eatre tenus responsables des marchandises endommag\u00e9es ou perdues lors du retour. Par cons\u00e9quent, nous recommandons un service de courrier assur\u00e9 et tra\u00e7able. Nous ne sommes pas en mesure d&#039;effectuer un remboursement sans r\u00e9ception r\u00e9elle des marchandises ou preuve de livraison de retour re\u00e7ue.<\/p><h2 class=\"wp-block-heading\">Cadeaux<\/h2><p>Si les produits ont \u00e9t\u00e9 marqu\u00e9s comme cadeau lors de l&#039;achat et qu&#039;ils vous ont \u00e9t\u00e9 exp\u00e9di\u00e9s directement, vous recevrez un cr\u00e9dit-cadeau correspondant \u00e0 la valeur de votre retour. Une fois le produit retourn\u00e9 re\u00e7u, un ch\u00e8que-cadeau vous sera envoy\u00e9 par courrier.<\/p><p>Si les produits n&#039;ont pas \u00e9t\u00e9 marqu\u00e9s comme cadeau lors de l&#039;achat, ou si le donneur du cadeau a fait exp\u00e9dier la commande \u00e0 lui-m\u00eame pour vous la remettre plus tard, nous enverrons le remboursement au donneur du cadeau.<\/p><h3 class=\"wp-block-heading\">Contactez-nous<\/h3><p>Si vous avez des questions sur notre politique de retour et de remboursement, veuillez nous contacter :<\/p><ul class=\"wp-block-list\"><li>Par email : info@reloadretro.com<\/li>\n\n<li>En visitant cette page sur notre site Web : <a href=\"https:\/\/reloadretro.com\/fr\/contact\/\" rel=\"noreferrer noopener\" target=\"_blank\">https:\/\/reloadretro.com\/contact<\/a><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Last updated: November 07, 2023 Thank you for shopping at Reload Retro. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 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