Shipping Policy

Last updated: 17 September 2026

Where we ship

We ship worldwide with tracking. The shipping cost depends on the destination and is shown in your cart and at checkout before you pay.

How your order is fulfilled

Our consoles are sent directly from our supplier's warehouse in China. Once your payment is confirmed, your order is prepared and handed to the carrier within 5 business days. You receive an email with the tracking number as soon as the parcel is on its way.

Delivery times

Most orders arrive within 2 to 3 weeks of ordering. Please allow up to 4 weeks: customs checks, public holidays and busy seasons can add a few days. Parcels are not delivered on weekends or public holidays. If your order is delayed significantly, we will let you know by email.

Taxes and import charges

Our prices are in US dollars and do not include import VAT, customs duties or carrier handling fees. Because parcels are sent from outside your country, your carrier may collect these charges before delivery, depending on the rules where you live. They are your responsibility and cannot be refunded by us.

Tracking your order

Enter your order number on our Track Your Order page or follow the link in your shipping email. The first tracking scan can take 2 to 4 days to appear after dispatch.

Wrong or incomplete address

Check your delivery address carefully before paying. If you spot a mistake, email [email protected] straight away with your order number: we can correct the address until the parcel has been handed to the carrier. If a parcel comes back because the address was wrong or incomplete, we refund the order minus the shipping you paid, or send it again at your cost.

Lost or damaged parcels

Your order is our responsibility until it is delivered to you. If the tracking has not moved for 10 days after the expected delivery window, or the parcel arrives damaged, email us within 7 days with your order number and photos. We will send a replacement or refund you in full. If tracking shows the parcel as delivered but you cannot find it, check with neighbours and your local delivery office first, then contact us so we can open an investigation with the carrier.

Returns

How to return a console, and what happens when one is faulty, is explained in our Return and Refund Policy.

Contact

Questions about a delivery? Email [email protected] or use our contact form.